How to Get Your First IT Job With Zero Experience
The complete, no-BS roadmap to landing your first IT position without a degree or prior experience—from someone who's helped hundreds break into tech.
Here's the truth nobody tells you about breaking into IT: You don't need a four-year degree. You don't need years of experience. You don't even need to be a "tech genius." What you DO need is the right strategy, some hustle, and about 3-6 months of focused effort. I'm going to show you exactly how to do it—the same process that's worked for thousands of people with zero IT background.
Why Companies Actually Hire People With No IT Experience
Let me blow your mind with a stat: According to the Bureau of Labor Statistics, there are currently 600,000+ open IT positions in the US alone, and companies are struggling to fill them. They're not holding out for the "perfect" candidate with ten certifications and a master's degree. They need warm bodies who can learn, solve problems, and not break things.
That's where you come in.
Entry-level IT roles like Help Desk Support, IT Technician, and Junior System Admin are specifically designed for people who are new to the field. These companies EXPECT to train you. They're looking for three things:
- Eagerness to learn: Can you figure things out on your own?
- Problem-solving skills: Can you think logically under pressure?
- Communication ability: Can you explain tech stuff to non-tech people?
Notice what's NOT on that list? Years of experience, expensive certifications, or a computer science degree. If you can demonstrate those three qualities, you're already competitive.
Step 1: Choose Your Entry Point (Don't Make This Mistake)
The biggest mistake beginners make is trying to learn "everything about IT." That's like saying you want to learn "everything about medicine." IT is HUGE. You need to pick one specific entry point and master it first.
Best Entry-Level IT Paths for Beginners:
| Role | Salary Range | Learning Time | Difficulty |
|---|---|---|---|
| Help Desk Support | $38K - $52K/year | 2-3 months | Easy |
| IT Technician | $40K - $55K/year | 3-4 months | Easy-Moderate |
| QA Tester | $42K - $58K/year | 2-3 months | Easy |
| Junior Network Tech | $45K - $60K/year | 4-6 months | Moderate |
My recommendation for absolute beginners? Start with Help Desk Support. It's the easiest entry point, gives you broad exposure to different technologies, builds your troubleshooting skills, and creates a foundation you can build on for the rest of your IT career.
Step 2: The 90-Day Self-Study Plan (No Expensive Bootcamps Required)
You don't need to spend $10,000 on a bootcamp or waste four years in college. Everything you need to learn is available online for free or cheap. Here's your exact 90-day roadmap for Help Desk/IT Support roles:
Month 1: Computer Fundamentals
Goal: Understand how computers work and how to troubleshoot basic issues
- Watch Professor Messer's free CompTIA A+ video series on YouTube (Core 1 & 2) - about 2-3 hours daily
- Enroll in Google's IT Support Professional Certificate on Coursera ($49/month - worth every penny)
- Practice: Take apart an old computer (borrow one or buy cheap at a thrift store) and put it back together
- Learn: Windows 10/11 basics, file systems, and command line navigation
Month 2: Networking & Operating Systems
Goal: Master networking basics and become comfortable with multiple operating systems
- Learn networking fundamentals: IP addresses, subnets, DNS, DHCP, routers, switches
- Set up a home network from scratch and document every step
- Install VirtualBox (free) and set up virtual machines with Windows, Linux (Ubuntu), and macOS (if possible)
- Practice troubleshooting common network issues (connectivity problems, slow speeds, etc.)
Month 3: Certifications & Job Prep
Goal: Get certified, build your resume, and start applying
- Take the CompTIA A+ exam (optional but strongly recommended - costs ~$250 per exam, two exams required)
- Complete Google IT Support Certificate if you haven't already
- Build 3-5 "projects" to demonstrate your skills (more on this below)
- Create your resume and LinkedIn profile optimized for IT roles
- Start applying to 10-15 jobs per week while continuing to study
Step 3: Build "Experience" When You Have None (The Secret Weapon)
Here's the cheat code nobody talks about: You can create legitimate IT experience BEFORE anyone hires you. Employers don't care if you learned on the job or in your bedroom—they care that you can do the work.
5 Projects That Prove You're Job-Ready:
1. Home Network Documentation Project
Set up a complete home network with proper security (router configuration, guest network, device management). Document everything: network diagram, IP scheme, security settings, troubleshooting steps. Put it on a Google Doc or personal website.
2. Virtual Lab Environment
Use VirtualBox to set up multiple virtual machines (Windows Server, Windows 10, Linux). Practice Active Directory setup, user management, and file sharing. Screenshot your configurations and write up what you learned.
3. Tech Support Case Studies
Help 10-15 friends/family members with computer problems. Document each "ticket": what was the issue, how did you diagnose it, what was the solution? This shows real-world troubleshooting ability.
4. Hardware Build & Upgrade
Build a PC from scratch or upgrade an existing one (add RAM, replace hard drive with SSD, install new graphics card). Document with before/after photos and performance benchmarks.
5. IT Knowledge Base Blog
Write 5-10 simple tutorials on common tech problems (how to reset a router, troubleshoot Wi-Fi, speed up a slow PC, etc.). This demonstrates communication skills AND technical knowledge.
Pro tip: Put all these projects on a simple personal website (use WordPress, Wix, or GitHub Pages - all free). When interviewers ask "Do you have IT experience?" you can confidently say "Yes, I've completed several technical projects. Let me show you..." and send them the link. Instant credibility.
Step 4: Write a Resume That Gets You Interviews (Template Included)
Your resume needs to solve one problem: convincing employers to give you a chance despite having no professional IT experience. Here's the exact structure that works:
Winning Resume Structure for IT Beginners:
- Skills Section (TOP of resume, not bottom):
- Operating Systems: Windows 10/11, macOS, Linux (Ubuntu)
- Hardware: PC assembly, troubleshooting, component replacement
- Networking: TCP/IP, DNS, DHCP, router configuration
- Software: Microsoft Office 365, Active Directory basics, ticketing systems
- Soft Skills: Customer service, problem-solving, clear communication
- Certifications:
- CompTIA A+ (in progress or completed)
- Google IT Support Professional Certificate
- Technical Projects & Experience:
- List your 3-5 self-created projects with bullet points describing what you accomplished
- Use action verbs: "Configured," "Troubleshot," "Implemented," "Documented"
- Include metrics when possible: "Resolved 15+ user issues," "Set up network serving 10+ devices"
- Work Experience (even non-tech jobs):
- Highlight transferable skills: customer service, problem-solving, communication, teamwork
- Reframe responsibilities in tech-relevant ways: "Managed point-of-sale technology" instead of "Worked cash register"
- Education:
- List any degrees/relevant coursework
- If no degree: "Self-taught through online courses and hands-on projects"
Step 5: Where to Actually Apply (Quality Over Quantity)
Don't waste time mass-applying on Indeed where you're competing with 500 other applicants. Be strategic about where you invest your energy:
🎯 Managed Service Providers (MSPs)
These companies provide IT services to multiple clients and are ALWAYS hiring. They expect high turnover and have training programs. Search: "[Your city] managed service provider jobs"
🏢 Small-Medium Businesses (SMBs)
Companies with 50-500 employees often need their first or second IT person. They're more willing to train and less obsessed with experience requirements.
🏫 Schools & Nonprofits
Educational institutions and nonprofits frequently hire entry-level IT support. They value attitude and willingness to learn over fancy credentials.
🏛️ Government & Municipal Jobs
City, county, and state government positions often have structured entry-level IT roles with clear pay scales and benefits. Check USAJobs.gov and local government websites.
💼 Staffing Agencies (Specifically IT Staffing)
Companies like Robert Half Technology, TEKsystems, and Insight Global place IT professionals. They can get you contract-to-hire positions that become full-time.
Application Strategy: Apply to 10-15 carefully selected positions per week. Customize your resume and cover letter for each one. Quality beats quantity every time.
Step 6: Ace the Interview (Even If You're Nervous as Hell)
Good news: Entry-level IT interviews are predictable. They're testing three things: technical baseline, problem-solving approach, and whether you're not a jerk. Here's how to nail each part:
Common Question #1: "Walk me through troubleshooting [some problem]"
They're testing: Do you have a systematic approach or do you just randomly try stuff?
How to answer: Use a methodical framework. For a computer that won't start: "First I'd check if it's receiving power - is the outlet working, is the power cable connected? Next, I'd listen for beeps or fans spinning to see if it's getting power. Then I'd check the display connection..."
Show you think step-by-step, not randomly.
Common Question #2: "How do you handle frustrated or angry users?"
They're testing: Can you stay calm under pressure and provide good customer service?
How to answer: "I start by listening carefully and acknowledging their frustration. I let them vent briefly, then focus on understanding the exact problem. I explain what I'm going to do to fix it, give them a realistic timeline, and follow up to make sure they're satisfied with the resolution."
Bonus points if you share a real example from previous customer service work.
Common Question #3: "What do you do when you don't know how to fix something?"
They're testing: Are you resourceful? Will you ask for help or pretend you know?
How to answer: "I'm not afraid to admit when I don't know something. I'd first check our documentation or knowledge base, then search online resources like Microsoft documentation or IT forums. If I'm still stuck, I'd ask a senior team member for guidance. Once resolved, I'd document the solution so we have it for next time."
This shows humility, resourcefulness, and teamwork—exactly what they want.
Secret interview hack: At the end of every interview, ask: "Is there anything about my background or experience that concerns you for this role?" This gives you a chance to address objections on the spot and shows confidence.
What to Expect Your First 90 Days on the Job
Let's be real: Your first IT job will kick your ass. You'll feel overwhelmed, underprepared, and like everyone else knows way more than you. This is completely normal. Everyone goes through it.
Realistic timeline:
- Days 1-30: Drinking from a firehose. Learning systems, processes, people. You'll Google EVERYTHING. Ask questions constantly—nobody expects you to know anything yet.
- Days 31-60: Things start clicking. You recognize patterns. You're handling common issues with less panic. You're becoming useful.
- Days 61-90: You're confident with routine tasks. You're troubleshooting independently. You might even be helping train the next new person.
By month 4-6, you'll look back and be amazed at how much you've learned. By year 2, you'll be the person new hires look to for answers.
Common Mistakes That Kill Your Chances
❌ Applying to 100 jobs with a generic resume
You'll get ignored 100 times. Customize each application to match the job description. Use their exact keywords.
❌ Saying "I don't have experience" in your cover letter
Never lead with what you DON'T have. Focus on what you've learned, projects you've completed, and your enthusiasm for the role.
❌ Waiting until you "feel ready" to apply
You'll never feel 100% ready. Start applying after 2-3 months of study. Interviews themselves are learning experiences.
❌ Ignoring soft skills in interviews
Technical skills can be taught. Being a good communicator, team player, and fast learner can't. Emphasize these.
The Real Timeline: How Long Does This Actually Take?
Based on helping hundreds of people break into IT, here's what to expect realistically:
- 2-4 months learning fundamentals: CompTIA A+, Google IT Certificate, building projects
- 1-3 months job searching: Applying, interviewing, following up
- Total time: 3-7 months from zero to hired
Some people get lucky and land a job in 2 months. Others take a year. The average is about 4-5 months of consistent effort. The key word is "consistent"—you need to be learning and applying every single week.
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Shop Certified Refurbished Tech →Frequently Asked Questions
Do I absolutely need certifications to get hired in IT?
No, but they help significantly. CompTIA A+ proves you have foundational knowledge and shows commitment to the field. Some employers require it, many prefer it, others don't care if you can demonstrate skills another way. If you're on a tight budget, focus on learning first, certify when you can afford it.
I'm 35/45/55 years old—am I too old to start an IT career?
Absolutely not. I've personally helped people in their 50s land their first IT job. Age discrimination exists but is less common in IT than other fields. Your life experience and maturity are actually advantages for customer-facing roles. Focus on skills and enthusiasm, not age.
Can I get a remote IT job as my first position?
It's harder but possible. Most entry-level IT roles are onsite because you need hands-on hardware experience and direct supervision while learning. However, remote Help Desk positions do exist. After 6-12 months of experience, remote opportunities become much more common.
Should I take an unpaid internship to get experience?
Only as an absolute last resort and only for 2-3 months max. Your time and skills have value—don't let companies exploit free labor indefinitely. Most entry-level IT positions pay from day one. If you're getting rejected everywhere, improve your skills and application materials rather than working for free.
What if I have a criminal record or bad credit?
Be honest if asked. Many IT employers conduct background checks, but non-violent offenses or financial issues aren't automatic disqualifiers, especially for entry-level roles. Focus on small-medium businesses rather than government or financial sector jobs that have stricter requirements.
How much money should I expect to make starting out?
Entry-level Help Desk typically pays $38K-$52K depending on location. Coastal cities pay more but have higher cost of living. After 1-2 years, you can transition to higher-paying specialized roles ($60K-$80K+). The long-term earning potential in IT is excellent.
Final Thoughts: You Can Actually Do This
Breaking into IT without experience isn't easy, but it's absolutely doable if you're willing to put in the work. You don't need perfect conditions. You don't need six months of preparation. You need to start today—right now—and stay consistent.
Pick Help Desk as your entry point. Study for 2-3 months. Build projects that demonstrate your skills. Apply strategically to MSPs and small businesses. Nail interviews by showing enthusiasm and problem-solving ability. Eventually, someone will say yes.
That's exactly how thousands of people with no IT background have successfully broken into the field. The barrier to entry isn't as high as you think. It's not about being the smartest or most technical. It's about being persistent, coachable, and willing to learn.
So stop overthinking it. Stop waiting for the "right time." The IT industry needs you, and you're more ready than you think. Start today.
